Hostgator v/s Godaddy Customer Support Comparison
Do you want to know which is the better in providing excellent customer support service – Hosgator or Godaddy? Well, you have come to the right place. This session deals with the customer support services of both the Hostgator as well as Godaddy. Customer support service is very important in every field so as to retain the life of the consumer and it is mainly noticed when hiring any company or any product. That is why all the companies try to provide excellent service in customer support. Let us see the customer support service of both the Hostgator as well as Godaddy.
Hostgator Customer Support:
The Hostgator hosting company will provide 24/7 customer support service by means of live chat, and email, as well as ticketing systems and their customer support team, consists of specialists to provide excellent support and to solve any issue in a fast as well as quick manner. The customer support of Hostgator is one of the best as it includes phone calls, emails, live chat, 700 informative articles, 500 tutorials, huge knowledge bank, numerous forums. Among these, some are provided free for all and the remaining are accessible only by the members of them.
If you face any issue anytime you can contact them immediately and they will respond you in a quick manner. They always take care of your issues or problem in a serious manner and try to solve them as soon as possible. The ticketing system of Hostgator is fast and it response you within one hour of contact. The live chat of Hostgator also responds quickly and it maximum needs 1 minute for a response.
Godaddy Customer Support:
Godaddy also provides 24/7 customer support services which include phone, live chat, and email. It also provides massive knowledge bank which allows you to find answers to all your questions regarding their service. The customers of this site will also be provided access to a long list of tutorial from the service menu of their experts. The support service of Godaddy differs from all other hosting companies. It also helps the customers in learning various tasks.
The site of Godaddy is also very hard for navigation and this may be negative for some visitors regarding their needs. The major downfall of Godaddy in their customer service is that it lacks in ticketing system as well as an email response. The waiting time is too long when it comes to calling in support of Godaddy. Also, the live chat of Godaddy is not working most of the time and it is also known that it is limited for some few countries as well as for selected hours only.
Comparison Between Hostgator & Godaddy:
You may not like to wait for the customer support when thousands of your visitors are becoming more impatient because of the technical glitches occurs on your site. In such emergency, you will always prefer an amazing technical support team to resolve the issue quickly. For this purpose, a good customer support team is very much important for every webmaster. Here both of the web hosts offer 24/7 support service for all the days in a year. To get more details about Hostgator, you may also read Hostgator and Godaddy features comparison and to know that Hostgator is the best host.
Hostgator allows you to live chat, telephone, email as well as ticketing system so as to provide timely replies and to provide an instant solution. Whereas the Godaddy provides slow response and you have to wait for a long time to have a response from the customer support team. Most of the customers of Godaddy become impatient, especially in the case of emergency.
From this, you may get a clear idea that Hostgator is the best choice as it provides flexibility as well as fast response time from its customer support team.